Complaints

Dissatisfied with our service?

Our firm does its utmost to give you the best possible service. Nevertheless, it may be that you are dissatisfied with a certain aspect of our service. Below we have set out the procedure for submitting complaints to us.

Our internal complaints procedure

If you are dissatisfied with the quality of our service or the bill, we request that you first make your objections known to the lawyer who has been handling your case. You also have the option of contacting our legal professional complaints mediator Risto Larsson. To do so, please use the online complaint form or submit your complaint in writing.

We will set out to find a solution to the problem as quickly as possible. You will always be informed of the solution in writing. For a more detailed explanation of the internal DVAN complaints procedure, we refer to the complaints procedure.

External complaint mediation

If you feel that your complaint has not been resolved to your satisfaction, you have the option of filing a complaint with the Dean of the local Bar Association.

For more information about the external complaint mediation procedure, we refer to the Netherlands Bar Association.

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