Complaints

Dissatisfied with our services?

We are doing everything in our power to provide you with the best possible service. However, it may happen that you nonetheless find yourself dissatisfied with a certain aspect of our services. The procedure for notifying us of your complaint is set out below.

Our internal complaints procedure

If you are not satisfied with the quality of our services or the invoice, we request that you first raise your objections with your own solicitor. In addition, you can contact our complaints mediator for legal services, Risto Larsson. Please use our online complaints form or submit your complaint in writing.

In consultation with you, we will try to find a solution to the issue that has arisen as swiftly as possible. You will always receive written confirmation of this solution. For further details on DVAN's internal complaints procedure, please see our complaints regulations.

External conflict mediation

Should you feel the complaint has not been handled in a satisfactory manner, you can file a complaint with the dean of the local Bar Association.

For more information about external conflict mediation, we refer you to the Dutch Bar Association (NOvA).